Grievance Redressal
If something went wrong, tell us.
We take every complaint seriously and aim to resolve it quickly and fairly. Here is how to reach us and how to escalate if you are not satisfied.
- 1Write to customer supportEmail info@atn-leasing-finance.com with your name, loan account number and a description of the issue. We acknowledge every complaint and aim to resolve it within [X] working days.
- 2Escalate to our Grievance Redressal OfficerIf you are not satisfied with the response, or have not heard back, write to:
[Name of Grievance Redressal Officer]
A.T.N. Leasing & Finance Ltd., 2nd Floor, Plot No. 7, Block 2, WHS, Kirti Nagar, New Delhi 110015
Email: [grievance email] · Phone: [phone number] - 3Approach the RBI OmbudsmanIf your complaint is not resolved within 30 days, or you are not satisfied with our reply, you can file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021 at cms.rbi.org.in.